Tom treated me with the utmost respect. He didn't treat me like a dumb blond or like I didn't know what I was talking about. When Tom drove it he knew right away what was wrong. I had taken it to another shop before here and they told me it was something else and that I didn't know what I was talking about. After Tom's team fixed it, it ran like a charm. Problem fixed. Very friendly too. I would highly recommend family and friends to use this place if they had transmission problems.